Nexportiva Secured Impex 7 Private Limited
At Nexportiva Secured Impex 7 Private Limited, we are committed to delivering products safely, on time, and with complete transparency. This Shipping & Delivery Policy outlines the timelines, procedures, and responsibilities related to domestic and international shipments. By placing an order with us, you agree to the terms defined below.
1. Order Processing Time
All orders placed with Nexportiva undergo a mandatory processing period, which includes:
- Order verification
- Quality inspection
- Packaging
- Dispatch arrangement
Processing Time:
- 1–2 business days (excluding Sundays and national holidays)
If additional verification is required for high-value or bulk orders, the processing time may extend. Customers will be notified in such cases.
2. Domestic Shipping (Within India)
We offer safe and reliable delivery across India through our trusted courier partners.
Domestic Delivery Timeframe:
- 1 to 4 business days after order confirmation
- Delivery timelines may vary based on:
- Customer’s location
- Courier network availability
- Weather disruptions
- Festivals or public holidays
Important Notes:
- Actual delivery dates are estimates, not guaranteed timelines.
- Delays caused by courier partners, natural events, or incorrect shipping information are beyond our control.
- Customers must provide accurate delivery details to avoid failed deliveries.
3. International Shipping
We ship worldwide. International orders require additional compliance checks due to customs, export documentation, and regulatory requirements.
Estimated Delivery Timeline:
- Up to 30 days from the date of order confirmation
(Subject to customs clearance timelines, destination country regulations, and international transit conditions.)
Customs, Duties & Taxes
- Customs charges, import duties, VAT, or any additional fees imposed by the destination country are the buyer’s responsibility.
- Nexportiva is not liable for delays caused by customs or government authorities.
4. Tracking Information
- Tracking details are shared with customers via email/SMS once the order is dispatched.
- Tracking updates depend on the courier partner and may take 24–48 hours to reflect online.
5. Delay Disclaimer
While we strive for timely delivery, certain factors are outside our operational control, including:
- Courier delays
- Natural disasters
- Political unrest
- Customs clearance delays
- Incorrect address provided by customer
Nexportiva Secured Impex 7 Pvt. Ltd. is not legally responsible for such delays. However, our team will assist in providing updates and help track your shipment whenever possible.
6. Undeliverable or Returned Shipments
A shipment may be marked undeliverable due to:
- Incorrect/ incomplete address
- Unavailability of the customer to receive the package
- Refusal to pay customs duties (for international orders)
In such cases:
- The order may be returned to us by the courier.
- Reshipping charges will be borne by the customer.
- Refunds (if applicable) will be issued after deducting shipping & handling fees.
7. Contact & Support
For any query related to shipping or delivery, feel free to contact us:
Nexportiva Secured Impex 7 Private Limited
📧 Email: contact@nexportiva.com
📞 Phone: +91-8158069489
Our team is available Monday to Saturday, 10:00 AM to 6:00 PM.
